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Insurance Claims Management, Europe 2013

Published 24th June 2013

The second annual report where Insurance Claims Managers, Operational Directors, Risk Directors, Technology and Information Directors as well as other Senior Board Members discuss the growing challenges insurance companies currently face as they seek profitability from their retail and business insurance propositions, whilst managing the onset of new regulation that will fundamentally change their policy setting rules.

SKU: 070-icme-2013. Categories: , , , . Tag: .

With a growth in both claims farming and smaller opportunistic false claims attempts, insurance companies are seeking to improve profitability by managing their claims processes more efficiently. Technological innovation is giving claims departments access to an array of tools to improve efficiency in handling claims, whilst increased regulation is driving companies to strive to meet new legislative demands, in a cost-effective manner.

‘Insurance Claims Management, Europe 2013’ will bring together insurance claims managers, chief information officers, operations directors and regulatory officers to discuss how new regulations and a need for increased efficiency is changing claims departments as well as looking at how insurers can successfully navigate through the maze of issues they are facing in the near future.

Key issues the report will address include:

  • How recent developments in the industry that are shaking up claims management strategies, and how insurers are responding
  • How governments and other specialist organisations are assisting insurance claims management processes
  • The importance of integration and cooperation between all parties involved in the claims process
  • The use of mobile claims reporting solutions and social media to improve the claims process
  • Managing risk and avoiding fraud

Key solution providers this report will be applicable to includes:

  • Technology providers
  • Data supply companies
  • Risk management consultants

This will be an ideal opportunity for solution providers and consultants in the claims management and technology sectors to showcase their expertise and address the concerns in the minds of their prospective clients.


Media Partners

Informa Law

ILM-masthead-logo

SECTION 1

NOTABLE DEVELOPMENTS & ISSUES OF CONCERN IN THE INSURANCE INDUSTRY TODAY
1.1 INTERVIEW: How is the Memorandum of Understanding (MoU) set to benefit the European insurance industry?
Interviewer:
  • Confirmed: Adrian Ladbury, Editorial Director and co-Founder, Commercial Risk Europe
Interviewee:
  • Confirmed: Carlos Montalvo Rebuelta, Executive Director, European Insurance and Occupational Pensions Authority (EIOPA)
1.2 EXPERT DEBATE: Outlining the recent developments in the industry that are shaking up claims management strategies, and how insurers are responding
Moderator:
  • Confirmed: Vicky Beckett, Reporter, Euromoney
Panellists:
  • Confirmed: Karl Helgesen, Casualty Claims Director, Zurich Insurance Company
  • Confirmed: Carolyn MacKenzie, Director of Complex Claims and Strategy, RSA Insurance Group
1.3 INTERVIEW: Examining the Ministry of Justice’s role in cracking down on rogue claims management companies
Interviewer:
  • Confirmed: Chido Tagarira, Senior Publisher, Clear Path Analysis
Interviewee:
  • Confirmed: Kevin Rousell, Head of Claims Management Regulation Unit, Ministry of Justice

SECTION 2

IMPROVING THE CLAIMS MANAGEMENT PROCESS AND EFFICIENCY
2.1 INTERVIEW: The importance of integration and cooperation between all parties involved in the insurance claims process
Interviewer:
  • Confirmed: Jenna Gadhavi, Publisher, Clear Path Analysis
Interviewee:
  • Confirmed: Suzan van de Kerk, Global Life Claims Officer, Zurich Insurance Company
2.2 INTERVIEW: Can mobile claims reporting solutions and the use of social media significantly improve the claims process or is it just a costly trend that insurers are increasingly being forced to follow?
Interviewer:
  • Confirmed: Chido Tagarira, Senior Publisher, Clear Path Analysis
Interviewee:
  • Confirmed: Martin Henley, Chief Information Officer, Central and Eastern Europe, AXA Insurance

SECTION 3

MANAGING RISK AND AVOIDING FRAUD
3.1 INTERVIEW: Examining effective methods of improving fraud detection systems and minimising fraud risk in insurance claims
Interviewer:
  • Confirmed: Chido Tagarira, Senior Publisher, Clear Path Analysis
Interviewee:
  • Confirmed: Leonard Brimson, Head of Fraud, EMEA, India, AIG
3.2 INTERVIEW: Tackling organised motor insurance fraud
Interviewer:
  • Confirmed: Jenna Gadhavi, Publisher, Clear Path Analysis
Interviewee:
  • Confirmed: Ben Fletcher, Director, Insurance Fraud Bureau

Adrian_LadburyAdrian Ladbury, Editorial Director, Commercial Risk Europe


Ben-FletcherBen Fletcher, Director, Insurance Fraud Bureau


Carlos-Montalvo-RebueltaCarlos Montalvo Rebuelta, Executive Director, European Insurance and Occupational Pensions Authority (EIOPA)


Carolyn-MackenzieCarolyn Mackenzie, Director of Complex Claims and Strategy, RSA


Martin-HenleyMartin Henley, Chief Information Officer, AXA Central and Eastern Europe Region


Vicky-BeckettVicky Beckett, Reporter, Reactions


karl-helgesenKarl Helgesen, Casualty Claims Director, Zurich Insurance Company


Kevin-RousellKevin Rousell, Head of Claims Management Regulation Unit (CMRU), Ministry of Justice


Len-BrimsonLeonard Brimson CFE, CFS, H.Dip (Bus Man), MBS, Regional Head GIS AIG


Suzan-van-de-KerkSuzan van de Kerk, Global Life Claims Officer, Zurich Insurance Company


All our sponsorship packages are ‘tailor made’ to ensure complete success for our clients, so you can feel assured that your specific aims are being addressed. If you’re interested in any of the above benefits then please contact us below about sponsorship:

NoelNoel Hillmann
Managing Director
+44 (0) 207 822 1818


HassanHassan Machmouchi
Corporate Development Director
+44 (0) 207 822 1819

JennaJenna Gadhavi
Publisher and Corporate Development Director
+44 (0) 207 822 1872


JordanJordan Lee
Publisher and Corporate Development Director
+44 (0) 207 822 8567


By listening to those in the industry, we create a shortlist of individuals who most influence and inspire those around them and invite them to contribute to our reports and events by:

  • Contributing a thought piece on an issue raised in the market research
  • Participating in or moderating a roundtable with other industry leaders
  • Participating as an interviewer or interviewee
  • Producing a case study white paper written with a client or supplier
  • Taking part in a head to head debate with another respected industry professional

Clear Path Analysis is always open to suggestions of suitable contributors for future topics. If you’re interested in the above opportunities please contact us:

Chido TagariraChido Tagarira
Senior Publisher
+44 (0) 207 822 8631


JessJessica McGhie
Senior Publishing and Strategy Manager
+44 (0) 207 822 1831

JennaJenna Gadhavi
Publisher and Corporate Development Director
+44 (0) 207 822 1872



Although we are open to a range of media partnerships, we believe that our most important objective has to be met for a partnership to be worthwhile: to add value to our report readers and sponsors.

Libby De FraineLibby Britcher
Marketing & Operations Manager
+44 (0) 207 822 8559


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